Terms & conditions

Delivery times

  • Sale stock (clearance): up to 1 week depending on destination (next day dispatch)
  • Supadance range: 1-2 weeks
  • International Dance Shoes range: 1-2 weeks
  • DANSport basic collection: 1-2 weeks
  • DSI range: 1-2 weeks
  • Freed range: 2-4 weeks
  • Tango OK range: 4-8 weeks
  • Rummos range: 6-8 weeks
  • Dance Naturals range: 6-8 weeks
  • Special orders: 6-8 weeks
We regret we can not guarantee that the shoes will arrive in time for your next competition, sorry! We strongly recommend that you always have at least one pair in case there is a problem with stock availability, customs, delivery etc. Credit cards are always charged on the dispatch day or later.

Sizes/Colours/Materials

Most of the shoes and dancewear are made to English sizes. For European, Japanese and US sizes please refer to the Size conversion chart (If you can not decide between two different sizes - use the larger one! Most shoes are made to give you rather tight fit).

Due to various monitors, graphic cards, screen resolution etc. please note that the shade of colours seen on your monitor may vary slightly from the real product.

Satin shoes are made white for easy dyeing to match your costume color.

All dance shoes we sell come with suede soles, which are only suitable for indoor use. (The only exception is Supdance style 6700 which comes with outdoor/indoor soles)

Special orders

Some rare combinations of model/size/width/matrial are marked (Spec ord). These are "special order" shoes, which we do not stock. We will order them from the manufacturer for you, however on the condition that these can not be cancelled or returned. Also we are unable to guarantee any set delivery dates, as these shoes are often made to order by manufacturers.

Prices

All our prices are shown in British Pound Sterling (GBP).

Payment

We accept VISA, MasterCard, EuroCard, JCB, Switch, Solo, Electron cards, International money orders, and payments by British cheques. We also accept official purchase orders from British government and educational establishments. We regret, but can not offer credit terms to overseas customers.

When you pay for goods by a credit card, YOUR credit card company automatically converts our GBP price into your currency, for example $. The exchange rates used by YOUR credit card company may vary daily and we are unable to tell you exactly how many $ your credit card company will charge you. That is totally beyond our control.

Any purchases from the Dancesport UK Shop will appear on your card as "ZEM / DANCESPORT UK". See who operates the shop

Taxes

All prices are shown exclusive of VAT (sales tax). UK and EC customers have to add VAT at 17.5%. Other customers do not pay any sales tax.

Shipping charges

We normally ship the goods by First class mail (within UK) or Air mail. The costs are :
  • UK (1st class mail) - First item £ 3.50, each additional item £ 2.00
  • to Europe (air mail) - 1st item £6.00 any additional item £400
  • Rest of World NOT SHOES (air mail) - First item £ 7.00, each additional item £ 4.00
  • Rest of World SHOES (air mail) -> First item £ 11.00, each additional item £ 7.00  

In case you order more than one item and not not items are available from stock, we will do a partial shipping of the items that are available first and complete the order as soon as possible. The number of shippings we do does not change the total amount charged to the customer for shipping. If you do not want to receive a partial shipping - please indicate that in the special instructions section during ordering

Returns/Exchanges

Videos, DVDs, CDs and computer software products can only be returned only if faulty. Items cut to size or made to measure are non-returnable. All other goods can be returned for refund or exchange within 30 days from purchase date. Goods have to be returned in the unused, resaleable condition and the original packaging (CD cases, video cases, shoe boxes, etc.) have to be included. Otherwise we reserve the right to charge the customer for replacing the boxes.

Return instructions

Your invoice number is your return authorisation number. Please enclose an original invoice or its photocopy with the goods you are sending back as a proof of purchase from us. Alternatively write your invoice number, name and address on a plain sheet of paper. Also enclose a note for us stating clearly if you require refund or exchange.

If you still have our original packaging, in some countries you might be able to send the goods back by simply writing RETURN TO SENDER on the package and handing them back to your local delivery person. This would not cost you anything, but it is your responsibility to check with your local post-office if that method would work in your case.

If you can not send the goods back by "RETURN TO SENDER" service, then we suggest you use a plain, air mail small packet service. It should take approx a week from most countries to UK. (UK customers may use second class mail)

Please note the postage costs are not refundable, except when a mistake was made on our end and we shipped goods different from what a customer ordered.

If you are sending the goods from outside of Europen Union countries, you have to fill in customs declaration. You should also write clearly on the outside of the package RETURN/EXCHANGE. This is for UK customs, who otherwise may stop the parcel and impose import duties, which would create additional problems.

Thank you for your cooperation in this matter, the returns address is below.

ZEM Software Ltd. will not be responsible for any packages lost by the Royal Mail, other shipper or not delivered to us for any other reason. UK customers are advised to return the goods by recorded delivery which is trackable.

Who we are

The Dancesport UK on-line shop is provided by Dancesportinfo.net and run by ZEM Software, the company who owns and maintains Dancesport UK web site. (This is how we raise funds for further development of our site.) If you have any queries please click here to see how to contact us. If you have any queries regarding the shop design and hosting please contact webmaster@dancesportinfo.net

Acknowledgement

All trademarks are the properties of their respective owners and are acknowledged

Security guarantee

Your browser will go into secure mode as soon as you access the 'payment' page, i.e. before you enter any personal or payment details. You can check that you are shopping in a secure environment by looking for either a locked padlock or a key icon in the grey bar at the bottom of your screen.

Being in 'secure mode' means that all of your details are encrypted to help keep them secure. Encryption creates billions of code combinations to protect each transaction made on our site, so your card details cannot be viewed by anyone else using the Internet. If you are using one of the more recent browser versions, our site supports 128 bit encryption and therefore keeps your details as safe as possible at all times.

We only accept orders that are placed using Secure Socket Layer (SSL). This technology prevents you from inadvertently revealing personal information using an insecure connection. During payment, we also ask for your card billing address as an additional security check.

No credit or debit card details are stored once your order has been processed. This is why you can save your favourite delivery address but need to enter your card details each time you order.

We recommend that you always close down your Internet browser when you have finished shopping online, especially if you use a shared PC. This will delete temporary Internet cookies from any sites that you may have visited